FAQ Collierville, TN – Exit 4 Private Escape Rooms

Frequently Asked Questions

What is an escape room?

You are placed inside a room and have 60 minutes to solve the task at hand using the clues and puzzles hidden throughout. It’s a hectic, fun and challenging dash as you and up to nine other players work furiously to complete your objective before the time runs out.

What group size works best?

We recommend groups of 6 or fewer for the most comfortable and engaging experience.

For larger groups (seven people), we suggest booking 2 rooms so everyone has space to actively participate and enjoy the full experience!

Am I actually locked in a room?

No. Comfort and safety is our priority and because of that, we’ll never actually lock you in a room. Our escape rooms focus around an objective and not about freeing yourself from a stuffy cramped room. Our rooms are an immersive themed experience that you aren’t likely to forget.

Someone in my group is claustrophobic (totally not me, asking for a friend), will I freak out?

We’ve had many claustrophobic customers and they’ve all had a great time. You’re not locked in and can step out at any time. There are no confined spaces or crawlspaces so there’s no need to worry.

Do I have to make a reservation online or can we just walk in?

Reservations are highly recommended. You can attempt to walk in but we can not guarantee we’ll have an open room for you. Making a reservation is the only way to make sure that the room you want at the time you want is available and properly staffed.

Can I make a reservation without paying up front and pay on arrival?

Reservations require an up-front payment for at least 2 guests to hold your room. If your group is larger than 2, the balance can be paid by card on arrival. We are a cashless business.

How much does it cost?

$35 per person plus tax.

How long does it last?

You have a 60 minute time limit to accomplish the room. Most groups that win will complete the room in 45-60 minutes. Maximum time spent at our facility would be 90 minutes: 15 minutes before your booking, 60 minutes in the room, 15 minutes afterwards for debrief and photos.

Do you have any Groupon or Living Social deals?

No, we don’t. But you can save $2 per person by using promo code SAVE2 at checkout.

Can I bring more than 8 people for my reservation?

The rooms are designed for 6 people. You are welcome to bring a maximum of 8-10, but with a few more eyes, ears, and brains added to the mix, you may accomplish the room quicker than we have designed.

Do you have kid’s party packages?

We only have escape rooms. However, we are located steps away from great places to eat. We recommend booking your room and grabbing a bite to eat afterwards. We do have large group packages available upon request with at least 7 days advanced notice.

Is there an age minimum?

If anyone in the group is 15 or under, they must be accompanied by a paying adult participant. There is no charge for children 6 and under. There is nothing age inappropriate or overly scary in our rooms unless otherwise noted and are fun for all ages.

Where do I park?

There is plenty of free parking in our well lit parking lot.

Will there be strangers in the room with us?

No. The rooms are private and reserved entirely for your group regardless of booking size.

Are there any actors in the room that will jump out and scare me? (Asking for a friend, I’m totally not scared)

No. There are no actors in the rooms with you. Nobody will jump out and scare you.

What do I get if I win?

The satisfaction of winning! We have winner banners available, and we will be happy to take pictures of your group to celebrate your achievement!